Privacy and Security

At Resilia, your privacy and the security of your information are our highest priority. We want you to feel completely comfortable when using our products and services and when providing personal, organizational, or financial information.

We actively work to protect your information from loss, misuse, or misappropriation by using industry-recognized security practices. This includes the use of current encryption technologies, active security monitoring, prescribed updating and regular vulnerability assessments to protect against newly developed exploits. We have developed security procedures and policies that meet or exceed applicable laws and federal standards. Your sensitive information, such as credit card information, is encrypted when it is transmitted to us. Our employees are trained and mandated to safeguard sensitive information such as social security numbers.

 

Information we collect

  • Personal information such as your name, address, email, phone number, and credit card information are transmitted to us when you purchase our product.
  • We request personal and organizational information to help us advise which of our products and services are right for you.
  • We collect personnel and organizational information as needed to complete applications related to the IRS or various state agencies.
  • We collect user feedback, chats, and other interactions such as surveys at our site in order to help guide our customer support activities.
  • We may use common Internet technologies, such as cookies, to manage our Website and services, advertising, and email systems.
  • We may obtain additional information about you, such as demographic information, from commercially available sources in order to help determine the services that will be of most use to you.
     

    Uses

     

  • We do not sell or rent your personal information to anyone.
  • We do not share your personal information with anyone outside of Resilia or its affiliates for their promotional or marketing use without first requesting your consent.
  • We may use your personal or financial information in order to provide you with information and services you request, to give you a customized interactive experience as you use our products, and to tell you about other products and services that we believe would be of value to you.
  • We may summarize information about you and combine that information with that of others in a way that does not identify you personally, in order to understand how our products are used, to deliver useful products and services and to help us develop new products and services.
  • If you have additional questions or concerns, or if in any way you feel as though we have failed to adhere to these standards, please don’t hesitate to reach out to let us know.

Terms of Service

This Terms of Service document encompasses all terms and conditions that apply globally to the use of the resilia.co website, web-based application, and services (all referred to interchangeably, as the Site, hereafter). Resilia LLC (hereafter Resilia) may change the Terms of Service as deemed necessary in the future. Any continued use of the website, web-based application, and services shall be bound by the updated Terms of Service.

General Terms and Conditions. In consideration of your use of the Site, you agree to: provide accurate, current and complete information about yourself and/or your organization so that we may communicate important information to you, and to maintain and update this information to keep it current, accurate and complete. If any information provided by a representative of your organization is untrue, inaccurate, not current or incomplete, Resilia has the right to terminate your account and refuse any and all current or future use of the Site. You agree not to resell or transfer materials related to the Site or use of or access to the Site.

You acknowledge and agree that in order to make use of the Site you must provide for your own access to the Internet and pay any service fees associated with such access, and provide all equipment necessary for you to make such connection to the Internet, including a computer and modem or other access device.

By using the Site, including any software and content contained therein, you agree that use of the Site is entirely at your own risk. THE SITE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, SERVICES, UNINTERRUPTED ACCESS, OR SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE SITE. SPECIFICALLY, RESILIA DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO: (1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES AND (2) ANY WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

NEITHER RESILIA NOR ANY OF ITS EMPLOYEES, AGENTS, SUCCESSORS, AFFILIATES, WEBSITE CO-BRANDING PROVIDERS OR CONTENT OR SERVICE PROVIDERS SHALL BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE, OR OUT OF ANY BREACH OF ANY WARRANTY. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE RESPECTIVE LIABILITY OF RESILIA, ITS EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, AFFILIATES, WEBSITE CO-BRANDING PROVIDERS AND CONTENT OR SERVICE PROVIDERS RESPECTIVE LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY SUCH STATE LAW.

Resilia is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing at the Site, and is the copyright owner or licensee of the content and/or information on the Site including but not limited to any screens or pages appearing at the Site. You may not download, for any purpose, and/or save a copy of any of the screens/pages except as otherwise provided in these Terms of Service. However, you may print a copy of the information on this Site for your personal use or records. If you make other use of this Site, except as otherwise provided above, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to penalties. Resilia does not grant any license or other authorization to any user of its trademarks, registered trademarks, service marks, or other copyrightable material or other intellectual property, by placing them on this Site.

Resilia reserves the right to change any information on the Site including but not limited to revising and/or deleting features or other information without prior notice. Clicking on certain links within the Site might take you to other web sites for which Resilia assumes no responsibility of any kind for content, availability or otherwise. (See “Links from and to this Website” below.) The content available at this Site may vary depending upon your browser limitations.

User Conduct On the Site. While using the Site, you may not:

Restrict or inhibit any other user from using and enjoying the Site.
Post or transmit fraudulent, unlawful, defamatory, libelous, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or foreign law, including without limitation the U.S. export control laws and regulations.
Post or transmit any advertisements, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by Resilia) or engage in spamming or flooding.
Post or transmit any information or software which contains a virus or other harmful component.
Post, publish, transmit, reproduce, distribute or in any way exploit any information, software or other material obtained through the Site for commercial purposes (other than as expressly permitted by the provider of such information, software or other material).
Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the Site which is protected by copyright, or other proprietary right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rights holder.
Upload, post, publish, reproduce, transmit or distribute in any way any component of the Site itself or derivative works with respect thereto, as the Site is copyrighted as a collective work under U.S. copyright laws.
Resilia has no obligation to monitor the Site. However, you acknowledge and agree that Resilia has the right to monitor the Site and activity that occurs within the Site from time to time and to disclose any information deemed necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site properly, or to protect itself or its customers. Resilia  will not intentionally monitor or disclose any private electronic message unless required by law. Resilia  reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, inappropriate or in violation of these Terms of Service.

Unless otherwise identified for a particular communication, any regular communications or material of any kind that you email, direct message or otherwise transmit through the Site, including data, questions, comments or suggestions (“your Communications”) will be treated as non-confidential and non-proprietary. In addition, Resilia may use any ideas, concepts or techniques contained in your Communications for any purpose, including but not limited to developing and marketing products using such information, without compensation to you.

Failure to Comply With Terms and Conditions and Termination. You acknowledge and agree that Resilia may terminate your password or account or deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that Resilia , in its sole discretion, believes violate any of the terms and conditions, violate the rights of Resilia , or is otherwise inappropriate for continued access.

You acknowledge and agree that Resilia  may in its sole discretion deny you access through Resilia to any materials stored on the Internet, or to access third party services, merchandise or information on the Internet through Resilia , and Resilia shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification.

You agree to defend, indemnify and hold Resilia and its affiliates harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees, arising in any way from your use of the Site or the placement or transmission of any message, information, software or other materials through the Site by you or users of your account or related to any violation of these Terms of Service by you or users of your account.

Links from and to this Website. You acknowledge and agree that Resilia and any of its website co-branding providers have no responsibility for the availability or accuracy of information provided by linked sites. Links to external web sites do not constitute an endorsement by Resilia or its website co-branding providers of the sponsors of such sites or the content, products, advertising or other materials presented on such sites.

Information in the many web pages that are linked to the Site comes from a variety of sources. Some of this information may come from official Resilia licensees, but much may come from unofficial or unaffiliated organizations and individuals, both internal and external to Resilia . Resilia does not author, edit, or monitor these unofficial pages or links. You acknowledge and agree that Resilia and its Website Co-branding Providers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such external sites or resources.

Other Information. Resilia is taking reasonable and appropriate measures, including encryption, to ensure that your personal information is disclosed only to those specified by you. However, due to the fact that the Internet is an open system we cannot and do not guarantee that the personal information you have entered will not be intercepted by others and decrypted.

If you choose to make purchases through the Site, you may be asked to supply certain information, including credit card or other payment mechanism information. You agree not to hold Resilia liable for any loss or damage of any sort incurred as a result of any such dealings through the Site. You agree that all information you provide through the Site for purposes of making purchases will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You also will be responsible for paying any applicable taxes relating to purchases through the Site.

IRS Circular 230 Notice. Nothing in our communications with you (including, but not limited to, any email, web site content, attachments, enclosures or other accompanying materials) relating to any federal tax transaction or matter are considered to be “covered opinions” as described in Circular 230.

Miscellaneous. The Terms of Service and the relationship between you and Resilia shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions. You and Resilia agree to submit to the personal and exclusive jurisdiction of the courts located within the state of Louisiana.

The failure of Resilia to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.